Organizational Behavior And Communication Paper Essay Example for Free

Organizational Behavior And Communication Paper Essay southwesterly Airlines Organizational Behavior Communication Paper true heath Sepulveda Communications for Accountants/Com 530 January 30, 2012 southwestern United States Airlines Organizational Behavior Communication Paper Airlines, such as Southwest Airlines, strive to provide the best customer service that they discount offer to keep their customers happy. A prospective Southwest passenger whitethorn probably make their reservation by calling the customer service number, enter on to the associations website, or booking at an airport with a Southwest Airlines agent.The employees that assist these prospective and actual passengers are attended the backbone of the company and do their best to represent Southwest in the finest way possible. One may question, what makes these employees happy? What kind of organization polish are they surrounded by on a daily basis? A strong organizational cultivation provides stabil ity to an organization (Robbins Judge. , 2011, pg. 520). Culture of Southwest AirlinesAccording to Southwest Airlines bursting chargeary post statement, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer (Southwest Airlines, 2012). This in spades collections a positive sign that the majority of employees working for this corporation are happy. As an unemployed individual looking for employment, a position within Southwest is where they would want to be. Its evident that this company values their employees and strives to keep them happy. Happy Employees = Happy Customers. Happy Customers keep Southwest flying (Southwest Airline, 2012). Recently, Southwest Airlines was honored as one of the best companies to work for. Southwest Airlines (NYSE LUV)has been recognized as one of the top 50 Best Places to Work, a significant achievement, as nearly 150,000 companies a re rated by their employees on Glassdoor (PR Newswire, 2011). This point certainly proves that this organizations espoused values align with its enacted values. Communication Roles within Southwest Airlines CompanyAn organizations culture plays a critical role in the way communication is done throughout the company. Southwest airlines, for exercising is a huge company with thousands of employees. One would hypothesise that communication within this organization takes more of a virtual approach. However, just because they are a huge company, doesnt mean that communication with others or the voices of direction wont be casual. As Kelleher, CEO of Southwest, said himself Theres a lot being said about the importance of communication, for instance.But it cant be rigid it cant be formal. It has to proceed directly from the heart. It has to be spontaneous it has to be between individuals seeing each other on the elevator (Lee, 1994). This corresponds to the culture of the organization t hat Kelleher works very hard to maintain. As a CEO who values his employees, we see here that hes not afraid to show how he is and how much he believes in making the environment a happy and comfortable one for his employees. Perceptions Within Southwest AirlinesLets consider an employee of one of Southwest competitors wishing that they worked for this airline instead of their current employer. Hearing all the wonderful stories about working for this company and how happy everyone is leads this employee to think that he/she is working for the wrong company. The perception here is that an employee at Southwest is happier than an employee working for the competitor. Robbins Judge defines Perceptions as, a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment (Robbins Judge, 2011. g 168). Additionally, they mention that what we perceive may not be what the situation actually turns out to be. Reading information or l istening to others rant about how wonderful the culture is within a company doesnt necessarily mean its all life-threatening. While employees may be happier than miserable working for Southwest, I highly doubt that there arent challenges that are faced at times in their positions. Research has shown that Southwest Airlines espoused values mirrors their enacted values. However, suppose it didnt.What happens if the perceptions of their culture, communication and work environment is said to be peachy, however it really isnt? Suppose employees were really unhappy and the mission statement of Southwest really wasnt followed in the way they operate their organization. This leads to bad perceptions, along with potential employees customers assuming that this organization is voicing something that its not. This is an example of how misalignment between espoused values and enacted values would affect perceptions within Southwest Airlines organization.Conflict within Southwest Airlines Conf lict is another important topic that should be considered in organizations like Southwest Airlines. Conflict results from differences between group members differences in personality, perception, information, culture, and power or influence (Beebe Masterson, 2009. , pg 152). Conflict is something that every company and individual deal with at some point in time. While some people may view conflicts as a bad thing, in actuality and depending on the situations elusive, the conflict may be viewed as a great learning experience.Southwest Airlines view conflicts as a way to strengthen and build relationships (Gittel, 2003, Chapter 8). The individuals that are initially involved in the conflicts should first try to come to an agreement. Its best to make sure that the conflict isnt over a misunderstanding or something thats not an issue. If an agreement or resolution cant be agreed upon, it may be wise to get the other member of the police squad or group involved. When conflicts arise a t Southwest and are not resolved by the parties themselves, a conflict resolution process is used (Gittel, 2003, Chapter 8). acquire others involved will likely help determine why there is a disagreement and somehow find the resolution that the parties couldnt come to on their own. Southwest Airlines is one the most prosperous airlines in the US today. Many of the other Airlines try to use the methods that Southwest employs to keep their company, staff and employees in good standing. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.